How Bookings Work
To enquire or book, the best way is to just use this contact form here. Next to your name, nationality and amount of guests, we need the name of your hotel – and your room number once you checked in. During your stay in Khao Lak your hotel and room number is like an ID for every operator and driver through which we can easily identify you and get in touch with you. Hint: if you have booked your tour well in advance and don’t know your room number until check-in – just show your E-Voucher to your hotel staff after check-in and ask them to inform us about your current room number for our pickup roster.
The final confirmation of your booking via email will mention “Confirmation: date, destination, amount of guests” in the subject of our confirmation email, as well as include an E-Voucher PDF attached. If you have a mobile device, you don’t need to print this E-Voucher, just show it to the driver and to us at the pier on your phone.
If your tour date is later than one week from the date of confirmation, we need a 30% deposit via PayPal, cash or bank transfer. If you are lucky enough to get a space on a tour within the next five days, you can often pay the full amount on departure day with cash or card at the pier. Any balance payment is also to be made at the pier before departure.
Until 24 h before tour departure you can cancel your tour anytime via email or phone call. If you don’t have any means of communication, just show the E-Voucher to your hotel reception and ask them to cancel the tour for you.
Cancellations within 24 hours of tour departure require a 50% payment of the tour price!
Note that if you do not show up on the tour day, there is a 100 % charge as we already prepared the tour for you!